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Tickets - 7/11/2008 11:29:43 PM

Roberta_

Posts: 6867
Joined: 9/28/2007
From: East Bay Area
Status: offline

Sometimes when I've created a ticket, I've noticed the moderator it's assigned to isn't online. When that happens, should I pm another moderator or just let it go?

Post #: 1

RE: Tickets - 7/11/2008 11:32:26 PM

Kath

Posts: 17213
Joined: 2/28/2005
Status: offline

We all check the ticket list periodically, so no, you won't need to PM a mod. :)

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RE: Tickets - 7/11/2008 11:33:58 PM

Roberta_

Posts: 6867
Joined: 9/28/2007
From: East Bay Area
Status: offline

Thanks Kath!

ETA- that was a fast reply! I hope you're feeling better.

Post #: 3

RE: Tickets - 7/12/2008 12:17:25 AM

Kath

Posts: 17213
Joined: 2/28/2005
Status: offline

Thanks! I'm a bit more perky today. :)

ETA: I do try and check tickets while I'm online every 20 minutes or so, but sometimes I do forget.

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Post #: 4

RE: Tickets - 7/12/2008 7:55:37 PM

peculiar_lady2

Posts: 9804
Status: offline

Roberta....I have noticed that rarely is the mod that answers the ticket the one that it is "assigned" to.

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RE: Tickets - 7/12/2008 8:08:08 PM

Roberta_

Posts: 6867
Joined: 9/28/2007
From: East Bay Area
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I've noticed that too.

Post #: 6

RE: Tickets - 7/14/2008 9:13:26 AM

zoebob

Posts: 8773
Joined: 4/13/2005
From: land of limbo
Status: online

I hope you ladies think that's a good thing. IT's because we work together and check all the tickets so that if there is a major issue it doesn't sit all day until the assigned mod my be online

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RE: Tickets - 7/14/2008 12:00:07 PM

Roberta_

Posts: 6867
Joined: 9/28/2007
From: East Bay Area
Status: offline

I'm not complain'. Y'all do a great job!

Post #: 8

RE: Tickets - 7/14/2008 5:09:26 PM

peculiar_lady2

Posts: 9804
Status: offline

quote:

I hope you ladies think that's a good thing.

oh of course!!!! Like Roberta said, y'all do a great job!!!! (just a simple observation)

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Post #: 9

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